What a Story / FAQs

Frequently Asked Questions

Why is a location recce required before the shoot?

A location recce is essential to understand the location, distance, and natural light sources. This helps in planning the call time, scheduling, and fixing light and sound requisitions, ultimately reducing production costs.

Will you provide artists for the video?

Yes, we provide artists for your video. During pre-production, we send you casting options for your approval. Once an artist is approved, we book them for the shoot. Any rescheduling or changes after approval may incur additional costs.

What if I want to add or change visuals during video production?

You can request changes during pre-production when we share the script and visuals for your approval. However, changes after approval may incur additional costs, especially if they require reshooting or rescheduling.

What type of light do you use?

The type of light we use depends on the project, location, and time of shooting (day or night).

What file format will my video be provided in?

Your video will be delivered in a 4K ready-to-publish MP4 format, which is compatible with iPads and all mobile devices. If you need a different format, please specify it in your order.

What resolutions will you be providing my video in?

We deliver videos in high resolution, typically 4K (3840 x 2160 pixels).

What happens if I don’t like how the voice-over sounds after it’s recorded?

We don't offer multiple reads on the voice-over to keep costs affordable. If there's a mistake or mispronunciation, we’ll fix it at no charge. However, subjective changes after recording will require an additional fee.

How many hours count as one shift?

We count 8 hours as one shift.

If I have a tight deadline and I ordered no rush delivery option, what happens?

Our standard delivery time is 2-3 weeks, but more complex projects may take longer. All deadlines must be pre-scheduled, and last-minute deadlines are subject to additional fees. The rush delivery option costs extra as it prioritizes your project above all others.

I do not want my videos displayed on your website, marketing, or promotional material upon completion—are you OK with this?

No problem. You have full copyrights to the material, and we will not include your videos in our portfolio without your consent. Please mention this in your order and note it on your creative brief. If you don’t want us to use “making videos,” please let us know in your order as well. You can also specify what can be used for making videos.

What type of camera do you use?

For standard shoots, we use cameras like Nikon D850, Sony Alpha a7S Mark II, and GoPro Hero 7. For high-budget shoots, we use Arri or Red cameras.

Do you have any international voice artists list?

Yes, we have samples of both national and international voice-over artists. We can accommodate all your requirements for producing video content intended for international distribution in various languages and markets.

What is your turnaround time to complete the entire project?

It typically takes 4-5 weeks to produce a standard brand video from concept to delivery. More complex projects may take up to 6 weeks or longer. We also offer a 2-week rush delivery option at an additional cost.

What does 'White Label' mean?

By White-labeling, we can create videos for your customers with your brand name. You will be the face and we can be your arms.

What is the total amount of words for a 1, 2, or 3-minute video?

A 1-minute video typically contains 130 words, a 2-minute video contains 250 words, and a 3-minute video has 375 words. If you already have a script, you can estimate the video length by dividing the total word count by 130 (the average word count per minute).

There is some video software available online that would allow you to make such videos very easily—Why should I use your services?

While DIY software is an option for those on a budget, it often comes with limitations like generic templates and a significant time investment. Hiring an experienced video animation company like ours saves you time and ensures a high-quality, custom video that stands out and converts viewers into customers. We focus on creating strategic partnerships and delivering world-class videos that connect with your audience.

After I get the video, can I request any changes?

You have the option for unlimited revisions during the video production process. However, once the visuals or storyboard is approved and the video is produced, any changes requiring reshooting may incur extra charges. You can request changes to the timeline with existing footage or adjust sound effects and music volume if included in your order. Typically, we allow two rounds of amendments at any stage, with an agreed fee for extra revisions beyond the stated number in the contract.

How many hours count as one shift?

We count 8 hours as one shift.

How much does it cost to create a video?

Our projects range from $2,500 to $25,000, depending on the complexity, length, deadline, and a few other factors. Think of it like ordering a pizza—you can go basic, or you can load it up with all the toppings. The price adjusts accordingly. Want to know exactly what’s in your pie? Schedule a consultation, and we’ll break down the costs slice by slice.

What resolution will my video be?

We typically deliver videos in 1920x1080 HD quality, but we can send you the video in any dimension you require. Just mention your preferred dimensions in your order.

If I am providing my own script, do I also need to provide you with the drawing ideas?

No, you don't have to provide drawing ideas unless you want to. Every video order includes a storyboard, which is included in the price. We are flexible and happy to work with any existing script or idea you provide.

How do you know your explainer video is successful?

A successful explainer video resonates with the audience by addressing common pain points, connecting emotionally, and telling a compelling story. We measure success through metrics like audience understanding, views, watch time, website bounce rates, and social sharing.

How does the white-label process work?

We handle all production, but you retain complete ownership and branding of the final product.

Can I use your videos in my portfolio?

We’ll provide a few white-labeled videos that you can proudly display in your portfolio. But remember, downloading and using any other videos without our permission is a no-go.

What’s the 'Referral Program' about?

The Referral Program is like having a secret weapon in your back pocket. We handle all the video creation behind the scenes, while you focus on selling. You can even choose the 'White Label' option, so your clients will never know we’re here. And don’t worry—we won’t add these videos to our portfolio or contact your clients. Your secret is safe with us.

Are there any minimums or quotas to be a reseller?

Nope! There are no minimums, no quotas, and definitely no hidden terms. We keep it straightforward—just the way it should be. Visit the Referral Program Page to learn more.

What types of services do you offer to partners?

We specialize in animation outsourcing, including explainer videos, branding, ads, and more, as white-label services for your clients.

How much does it cost to create a video?

Our projects range from $2,500 to $25,000, depending on the complexity, length, deadline, and a few other factors. Think of it like ordering a pizza—you can go basic, or you can load it up with all the toppings. The price adjusts accordingly. Want to know exactly what’s in your pie? Schedule a consultation, and we’ll break down the costs slice by slice.

Can you show me a few examples of the types of videos you create?

Absolutely! We have a talented team that loves to experiment with new styles. The videos showcased on our website are just glimpses of our work, not the limits of our creativity. You can also check out our blog posts, YouTube channel, and Behance portfolio.

How long will it take to complete my video?

For a premium video, you’re looking at 3-6 weeks of production time. But if you’re ordering multiple videos, we can have multiple teams to run them and deliver parallelly. Got an urgent need? We can speed things up by throwing more chefs in the kitchen, but it’ll cost a little extra.

How do you know your explainer video is successful?

A successful explainer video resonates with the audience by addressing common pain points, connecting emotionally, and telling a compelling story. We measure success through metrics like audience understanding, views, watch time, website bounce rates, and social sharing.

What resolution will my video be?

We typically deliver videos in 1920x1080 HD quality, but we can send you the video in any dimension you require. Just mention your preferred dimensions in your order.

What is the payment schedule and terms?

We accept payments through local and international bank accounts, PayPal, and Payoneer. The standard payment schedule is 50% upfront and 50% before delivering the final files. If you pay 100% upfront, we offer a 10% discount.

Can I set my own prices?

Absolutely! You’re in control here. Set your prices however you like—some Businesses even mark up 5%, 10%, or 20% more than us. We focus on delivering top quality at the best price, so you can maximize your profit.

Can I use your videos in my portfolio?

We’ll provide a few white-labeled videos that you can proudly display in your portfolio. But remember, downloading and using any other videos without our permission is a no-go.

Will you provide an artiste for the video?

Yes, we provide artistes for your video. During pre-production, we send you casting options for your approval. Once an artist is approved, we book them for the shoot. Any rescheduling or changes after approval may incur additional costs.

Do you offer technical support for the videos?

Of course! We’re here to help with any technical questions you or your clients might have. Just ask, and we’ll be there.

If I have a tight deadline and I ordered no rush delivery option, what happens?

Our standard delivery time is 2-3 weeks, but more complex projects may take longer. All deadlines must be pre-scheduled, and last-minute deadlines are subject to additional fees. The rush delivery option costs extra as it prioritizes your project above all others.

What is your turnaround time to complete the entire project?

It typically takes 4-5 weeks to produce a standard brand video from concept to delivery. More complex projects may take up to 6 weeks or longer. We also offer a 2-week rush delivery option at an additional cost.

After I get the video, can I request any changes?

You have the option for unlimited revisions during the video production process. However, once the visuals or storyboard is approved and the video is produced, any changes requiring reshooting may incur extra charges. You can request changes to the timeline with existing footage or adjust sound effects and music volume if included in your order. Typically, we allow two rounds of amendments at any stage, with an agreed fee for extra revisions beyond the stated number in the contract.

Do you have any international voice artists list?

Yes, we have samples of both national and international voice-over artists. We can accommodate all your requirements for producing video content intended for international distribution in various languages and markets.

Which has better ROI, video marketing or content marketing?

Video has become the dominant media format today. More people prefer to watch a video than read a blog post and that’s why Video marketing often has a better ROI. It tends to capture attention faster and keeps audiences engaged longer, leading to higher conversion rates. However, a combination of both video and content marketing is optimal.

Can video marketing help customers better understand my product?

Yes! A well-crafted video can break down complex information into easily digestible content. Whether it’s a product demo or an explainer video, you can visually demonstrate how your product works, making it easier for customers to understand and engage with your brand.

What are the common types of corporate videos?

Common types include company overview videos, training videos, testimonial videos, and internal communication videos. We also create promotional videos for product launches or Business updates that are intended for external audiences.

Do I need an explainer video?

Whether you’re introducing the product to your clients or to the investor - a video will always beat a pitch deck. Videos are the best way to quickly communicate your value proposition and simplify complex concepts. It helps potential customers understand your offering and is ideal for increasing engagement on your website or social media.

How much does it cost to produce an explainer video?

Our explainer videos start at $5000 for a 1-minute custom video. This includes scriptwriting, storyboarding, design, animation, voiceover, and music. The price may vary based on factors like video length, complexity, and any special requests.

What is the difference between an explainer video and a product demo video?

An explainer video focuses on conveying the overall value and purpose of your product, while a product demo video is more in-depth, showcasing specific features and how they work. Product demos are ideal for users who are further along in the buying journey.

Why should I invest in professional video production for my Demo?

A professionally produced demo ensures your product is presented in the best possible light. It demonstrates attention to detail and builds credibility, which can be critical in winning over potential customers, especially in the SaaS space.

Do SaaS companies get brand videos?

Absolutely! Brand videos are an excellent way for SaaS companies to tell their story, communicate their mission, and build a strong emotional connection with their audience.

What is a brand video? What do you include in a brand video?

A brand video tells your company’s story, highlights your mission, and showcases what makes your brand unique. It usually includes a combination of interviews, b-roll footage, and motion graphics. The goal is to convey your values and connect emotionally with your audience.

How can motion graphics help simplify complex technical concepts?

Motion graphics use dynamic visuals to explain intricate processes in a simple, engaging way. They allow viewers to grasp abstract ideas quickly by providing a visual representation.

What is the ideal video style for an onboarding video?

For SaaS products, motion graphics or animated tutorials are highly effective as they clearly explain complex tasks and processes. Alternatively, screen recordings with voiceovers are useful for step-by-step guidance.

What’s your script writing process?

We work closely with you to understand your goals, brand voice, and messaging. Our team drafts a script within 1-2 days, ensuring the narrative is clear, concise, and on-brand. We then send it to you for feedback and revisions.

Do you create short-form videos for social media marketing?

Yes, we specialize in creating short, engaging videos tailored to social media platforms. These are perfect for quick product teasers, announcements, or bite-sized educational content that grabs your viewers attention.

How much do agencies charge for a product demo video/explainer video?

Most agencies charge between $5,000 and $20,000 for a 1-2 minute video, depending on factors like complexity, style, and production quality.

How involved does the client have to be in the process?

We encourage client involvement, especially during key stages like scripting, storyboarding, and design review. Timely feedback ensures the project runs smoothly.

How do you create stylescapes? What is a stylescape?

A stylescape is a curated collection of polished static frames that visually represent how the final video will look. We develop 2-3 unique stylescape options for you to choose from. For instance, we might present one with a dark theme and another with a light theme. Once you've selected your preferred style, we proceed to the design stage.

How do you create storyboards? What is a storyboard?

A storyboard is a raw visual representation that outlines how the video will unfold scene by scene. We create storyboards based on the approved script, providing a visual guide that helps you see how your video will flow before moving on to the design stage.

How do you ensure that you get our preferences right?

We make sure to involve you at every step of the process. Starting from the script, we gather your input on tone and messaging. During the storyboard phase, we present rough visuals to ensure we're aligned with your vision. We also offer multiple revisions to get every detail right.

What is the estimated delivery timeline for a project?

For a 1-minute custom video, it typically takes 4-5 weeks, including scripting, storyboarding, design, animation, voiceover, and revisions.

What types of videos should I create for marketing?

Marketing is like investment, so it's essential to diversify your efforts. You can use explainer videos to introduce your product, testimonial videos to build trust, demo videos to showcase features, and social media short-form videos to engage your audience. Each will serve a different purpose, but together they create a strong marketing presence.

What if we don’t like the final product?

We offer unlimited revisions at every stage of production. If you’re unhappy with any aspect of the final product, we’ll work with you to make necessary changes.

What are the timelines for various stages in the process?

Our typical process takes around 4-5 weeks. This includes 1-2 days for scriptwriting, 2-3 days for storyboard creation, 2-3 days for visual style development, 7-8 days for the design board, 8-9 days for animation, and 1-2 days for music & SFX. Timely feedback from your side helps keep things on track.

Will video marketing help my Business/SaaS?

Absolutely! Videos are highly effective and engaging for explaining complex products, especially for SaaS Businesses. They help increase engagement, improve conversion rates, and boost brand visibility. They can also simplify technical concepts, making your product more accessible to potential clients.

How long should an explainer video be?

People have shorter attention spans now, so the ideal length for an explainer video is between 60 to 90 seconds. This is long enough to deliver your core message while keeping the audience's attention. For more complex topics, the video can extend up to 2 minutes, but it's best to keep it concise.

Do I need an explainer video?

Whether you’re introducing the product to your clients or to the investor - a video will always beat a pitch deck. Videos are the best way to quickly communicate your value proposition and simplify complex concepts. It helps potential customers understand your offering and is ideal for increasing engagement on your website or social media.

How much does a product demo video cost?

Product demo videos typically start at $5000 for a 1-minute video. The final cost depends on the video length, complexity, and any special requests such as 3D animation or interactive elements.

How much do you charge for an explainer video?

We create custom videos, which means custom pricing. Every video is unique, just like your brand, and we take complete care of every detail. The price varies based on several factors, including video length, the process involved, the resources required, your product, and any special requests. Let’s chat about your needs, and we’ll provide you with a tailored quote that fits your project perfectly.

How can video marketing help our Business?

Video marketing boosts engagement, helps explain complex products, and builds trust with your audience. It’s also highly shareable, helping expand your reach and influence.

How long does it take you to create an ad video?

Depending on the scope of the project, a corporate video typically takes 4-5 weeks to complete. This includes all stages from scriptwriting to final edits, with timely feedback ensuring we stay on schedule.

How far in advance should I contact your agency to film an event video?

It's best to contact us at least 2-3 months before your event. This allows ample time for pre-production planning, logistics, and any custom requirements you may have for the shoot.

Do you also offer event planning consultation?

While we specialize in video production, we can offer basic event planning advice related to optimizing the video shoot. For full event planning, we recommend partnering with a dedicated event planner.

What do you charge for filming event videos?

Pricing depends on the event's size, duration, and complexity. Event video production generally starts at $7000, which includes a multi-camera setup, filming, and basic post-production.

What is a brand video? What do you include in a brand video?

A brand video tells your company’s story, highlights your mission, and showcases what makes your brand unique. It usually includes a combination of interviews, b-roll footage, and motion graphics. The goal is to convey your values and connect emotionally with your audience.

Do you provide user-generated content (UGC) videos?

Yes, we can create UGC-style videos featuring real users or influencers for more authentic, relatable content. Q. Can you create spokesperson videos? Yes, we create high-quality spokesperson videos using professional actors or your in-house team, based on your preference.

What is your process to create a brand video?

We begin by understanding your brand, goals, and audience. Then we move through scriptwriting, storyboarding, and production. Once the video is shot, we move into editing and post-production, ensuring your brand message is conveyed effectively throughout.

Do you also create employee onboarding videos?

Yes, we create employee onboarding videos that help new hires understand company culture, policies, and their role within the organization.

What is the ideal length of a brand video?

The ideal length for a brand video is 60-90 seconds. This length keeps viewers engaged while delivering key messages concisely.

Do you create Brand Videos?

Yes, we produce high-quality commercial ads for TV, digital platforms, and social media campaigns.

Can you create SaaS explainer videos?

Yes, we specialize in creating explainer videos that simplify SaaS products, helping your audience understand your software’s key features and benefits.

What’s your process like?

We follow a 9-Step process to ensure you get top-notch quality without any surprises. Here’s how it goes: Empathization > Script Writing > Storyboard > Stylescape > Design > Animation > Music > SFX > Packaging for final delivery. You can be as involved as you want—whether you prefer to watch from the sidelines or dive into the creative process with us.

Can I pass along examples of videos I like?

Yes, it’s incredibly helpful if you provide examples of videos you like. This helps speed up the creative process by giving our team a head start in designing your video’s tailored style. Just share a website, YouTube, or Vimeo link.

What is the payment schedule and terms?

We accept payments through local and international bank accounts, PayPal, and Payoneer. The standard payment schedule is 50% upfront and 50% before delivering the final files. If you pay 100% upfront, we offer a 10% discount.

How do I estimate the cost of my Animation?

The cost of your animation project depends on the specific options you choose to include. For example, a video script writing service is available at $150 per minute, and professional voice-over production at $99 per minute. We also offer videos in other languages at additional costs. Our standard delivery time is 3-4 weeks, with express/rush delivery available for an extra fee.

I do not want my videos displayed on your website, marketing, or promotional material upon completion. Are you okay with this?

No problem. You have full copyrights to the material we provide, and we will not include your videos in our portfolio without your consent. Please mention this in your order, and we will ensure your videos are not used for promotional purposes.

What’s the payment structure?

We keep it simple: 50% upfront to get us rolling, and the remaining 50% after the project is wrapped up. Think of it like booking a vacation—you pay some in advance, and the rest after you’ve enjoyed the trip. If you’d like to see where every dollar is going, we’re happy to provide a detailed cost breakdown.

What are the typical timelines for project delivery?

Our timelines vary depending on project scope but are designed to accommodate quick turnarounds while maintaining high quality.

Can I set my own prices?

Absolutely! You’re in control here. Set your prices however you like—some businesses even mark up 5%, 10%, or 20% more than us. We focus on delivering top quality at the best price, so you can maximize your profit.

Do you use real human voiceovers?

Absolutely! We believe in the magic of human voices. We’ve got a vast network of voiceover artists, and we carefully select the best fit for your project. From a child’s voice to an elderly narrator, across all continents, we’ve got you covered. If you have a specific voice in mind, just let us know!

What happens during the consultation call?

We talk—about you, your product, your goals, and how we can help you achieve them. We’ll walk you through our services and processes, and help you choose the right video for your business. We’ll also discuss investment, timelines, and everything else you need to know. If you’re ready to move forward, we’ll send over a formal contract outlining all the details.

Can I see some of your past work?

Of course! We’ve dipped our toes in a wide range of industries, so chances are we’ve done something similar to what you need. If not, we’re quick learners and will sync with you to ensure we’re on the same page. Feel free to request references or check out our portfolio. We’re ready to show you what we’re capable of.

Can you show me a few examples of the types of videos you create?

Absolutely! We have a talented team that loves to experiment with new styles. The videos showcased on our website are just glimpses of our work, not the limits of our creativity. You can also check out our blog posts, YouTube channel, and Behance portfolio.

Do you use real human voiceovers?

We’ve got a vast network of voiceover artists, and we carefully select the best fit for your project. You can also share your opinions on the voiceover, and we will have that done. If you want to test out AI-powered voiceovers, we have we have that option as well. Your call.

What’s your revision policy?

We offer unlimited revisions because we want to make sure the final product aligns with your vision. However, we do ask you to be reasonable—let’s avoid turning this into a never-ending experiment, as it can eat up time and resources. If you’ve got a specific concern, let’s discuss it on a call.

Can I see some of your past work?

Of course! We’ve dipped our toes in a wide range of industries, so chances are we’ve done something similar to what you need. If not, we’re quick learners and will sync with you to ensure we’re on the same page. Feel free to request references or check out our portfolio. We’re ready to show you what we’re capable of.

What’s your revision policy?

We offer unlimited revisions because we want to make sure the final product aligns with your vision. However, we do ask you to be reasonable—let’s avoid turning this into a never-ending experiment, as it can eat up time and resources. If you’ve got a specific concern, let’s discuss it on a call.

Do you offer discounts?

Yes, we offer discounts under certain conditions: - The video is about social causes. - You order more than two videos (1 minute each). - You book the video service at least three months in advance. - You pay 100% upfront before starting the video.

How do I estimate the cost of my Animation?

The cost of your animation project depends on the specific options you choose to include. For example, a video script writing service is available at $150 per minute, and professional voice-over production at $99 per minute. We also offer videos in other languages at additional costs. Our standard delivery time is 3-4 weeks, with express/rush delivery available for an extra fee.

If I am providing my own script, do I also need to provide you with the drawing ideas?

No, you don't have to provide drawing ideas unless you want to. Every video order includes a storyboard, which is included in the price. We are flexible and happy to work with any existing script or idea you provide.

We require an NDA in place prior to sharing details with you. Is that okay?

Not a problem. Many of our clients request an NDA, and we understand and respect their concerns. Your ideas are well protected with us.


Choose what’s best for your product

Try us out, ask us questions. And only hire us if you feel we are the right fit for you.
rees from what a storyruchi from what a storyshivam from what a story
Strategy Session
Book a call with one of our experts, and understand the best video marketing strategy for your product.
Schedule Call
Download Sample Project
To understand our process better, you can download a sample of project files.
No obligations.
Download Now