What a Story / blog

Business


Have a question?

Do you provide monthly retainers?

Yes, we offer monthly retainer services for clients looking for consistent video production support over time.

How do you deal with sensitive data?/Will you sign an NDA?

Yes, we’re happy to sign an NDA to protect any sensitive information involved in the project. We take data confidentiality seriously and ensure that all materials are handled securely.

Do you provide marketing strategy consultation?

Yes, we can provide insights on video marketing strategies, content planning, and distribution to help maximize your video’s reach and ROI.

How do you ensure confidentiality about unreleased projects and features?

We are happy to sign NDAs to ensure full confidentiality about unreleased products or features. All our employees and contractors are bound by strict confidentiality agreements to protect sensitive information.

What if we don’t like the final product?

We offer unlimited revisions at every stage of production. If you’re unhappy with any aspect of the final product, we’ll work with you to make necessary changes.

Why should we work with an agency instead of hiring our own designers?

An agency brings a team of specialists—scriptwriters, designers, animators, and voice actors. We offer a full-service solution, ensuring high-quality production and saving you time and effort.

How do you ensure effective communication with the client/ What tools do you use to maintain communication?

We use email, project management tools like Trello or Asana, and video calls for regular updates. We maintain transparency throughout the process and keep clients informed at each stage.

How much do agencies charge for a product demo video/explainer video?

Most agencies charge between $5,000 and $20,000 for a 1-2 minute video, depending on factors like complexity, style, and production quality.

Why should I invest in professional video production for my Demo?

A professionally produced demo ensures your product is presented in the best possible light. It demonstrates attention to detail and builds credibility, which can be critical in winning over potential customers, especially in the SaaS space.

How much does it cost to produce an explainer video?

Our explainer videos start at $5000 for a 1-minute custom video. This includes scriptwriting, storyboarding, design, animation, voiceover, and music. The price may vary based on factors like video length, complexity, and any special requests.

Which has better ROI, video marketing or content marketing?

Video has become the dominant media format today. More people prefer to watch a video than read a blog post and that’s why Video marketing often has a better ROI. It tends to capture attention faster and keeps audiences engaged longer, leading to higher conversion rates. However, a combination of both video and content marketing is optimal.

Do you have any international voice artists list?

Yes, we have samples of both national and international voice-over artists. We can accommodate all your requirements for producing video content intended for international distribution in various languages and markets.

If I have a tight deadline and I ordered no rush delivery option, what happens?

Our standard delivery time is 2-3 weeks, but more complex projects may take longer. All deadlines must be pre-scheduled, and last-minute deadlines are subject to additional fees. The rush delivery option costs extra as it prioritizes your project above all others.

What is your turnaround time to complete the entire project?

It typically takes 4-5 weeks to produce a standard brand video from concept to delivery. More complex projects may take up to 6 weeks or longer. We also offer a 2-week rush delivery option at an additional cost.

There is some video software available online that would allow you to make such videos very easily—Why should I use your services?

While DIY software is an option for those on a budget, it often comes with limitations like generic templates and a significant time investment. Hiring an experienced video animation company like ours saves you time and ensures a high-quality, custom video that stands out and converts viewers into customers. We focus on creating strategic partnerships and delivering world-class videos that connect with your audience.

Why is a location recce required before the shoot?

A location recce is essential to understand the location, distance, and natural light sources. This helps in planning the call time, scheduling, and fixing light and sound requisitions, ultimately reducing production costs.

Do you offer technical support for the videos?

Of course! We’re here to help with any technical questions you or your clients might have. Just ask, and we’ll be there.

Can I set my own prices?

Absolutely! You’re in control here. Set your prices however you like—some Businesses even mark up 5%, 10%, or 20% more than us. We focus on delivering top quality at the best price, so you can maximize your profit.

Are there any minimums or quotas to be a reseller?

Nope! There are no minimums, no quotas, and definitely no hidden terms. We keep it straightforward—just the way it should be. Visit the Referral Program Page to learn more.

How do I start with the Referral or White Labeling Program?

It’s simple—just drop us a friendly email about your Business and how you plan to use video. Send it to vicasso@whatastory.agency, and we’ll take it from there.

What does 'White Label' mean?

White label means we’re the ghostwriters of the video world. We create the magic, but your name goes on it. Your clients will never know we were involved unless you decide to tell them. It’s your secret to keep.

What’s the 'Referral Program' about?

The Referral Program is like having a secret weapon in your back pocket. We handle all the video creation behind the scenes, while you focus on selling. You can even choose the 'White Label' option, so your clients will never know we’re here. And don’t worry—we won’t add these videos to our portfolio or contact your clients. Your secret is safe with us.

I do not want my videos displayed on your website, marketing, or promotional material upon completion. Are you okay with this?

No problem. You have full copyrights to the material we provide, and we will not include your videos in our portfolio without your consent. Please mention this in your order, and we will ensure your videos are not used for promotional purposes.

We require an NDA in place prior to sharing details with you. Is that okay?

Not a problem. Many of our clients request an NDA, and we understand and respect their concerns. Your ideas are well protected with us.

My video is only a few seconds long—do I still have to pay per minute?

No, but we do have a minimum requirement of 30 seconds or two videos of 15 seconds each. While this doesn’t halve the cost, we can offer a 30% discount. Our pricing is already competitive given the quality of our work, and we don’t offer smaller projects under 30 seconds of production.

What is the payment schedule and terms?

We accept payments through local and international bank accounts, PayPal, and Payoneer. The standard payment schedule is 50% upfront and 50% before delivering the final files. If you pay 100% upfront, we offer a 10% discount.

Why is your main company registered in India?

Just like Google incorporates in Ireland to save on corporate taxes, we have chosen to register in India. India offers the advantage of low corporate taxes and has high potential as a developing country in Asia. If you feel more comfortable paying through local banks, we might have an account in your country. Also, feel free to contact our previous customers for feedback.

Do you offer discounts?

Yes, we offer discounts under certain conditions: - The video is about social causes. - You order more than two videos (1 minute each). - You book the video service at least three months in advance. - You pay 100% upfront before starting the video.

What if I don’t like the work?

This is exactly why we follow our 9-Step process—to make sure we’re creating something you and your audience will love. But if you’re not happy at any point, you can stop the project, and we’ll refund you for any pending tasks. Completed tasks are non-refundable due to the nature of our services, but honestly, this has never happened to us.

What’s your revision policy?

We offer unlimited revisions because we want to make sure the final product aligns with your vision. However, we do ask you to be reasonable—let’s avoid turning this into a never-ending experiment, as it can eat up time and resources. If you’ve got a specific concern, let’s discuss it on a call.

What’s your revision policy?

We offer unlimited revisions because we want to make sure the final product aligns with your vision. However, we do ask you to be reasonable—let’s avoid turning this into a never-ending experiment, as it can eat up time and resources. If you’ve got a specific concern, let’s discuss it on a call.

What does 'White Label' mean?

By White-labeling, we can create videos for your customers with your brand name. You will be the face and we can be your arms.

There is some video software available online that would allow you to make such videos very easily—Why should I use your services?

While DIY software is an option for those on a budget, it often comes with limitations like generic templates and a significant time investment. Hiring an experienced video animation company like ours saves you time and ensures a high-quality, custom video that stands out and converts viewers into customers. We focus on creating strategic partnerships and delivering world-class videos that connect with your audience.

What if I don’t like the work?

This is exactly why we follow our 9-Step process—to make sure we’re creating something you and your audience will love. But if you’re not happy at any point, you can stop the project, and we’ll refund you for any pending tasks. Completed tasks are non-refundable due to the nature of our services, but honestly, this has never happened to us.

What happens during the consultation call?

We talk—about you, your product, your goals, and how we can help you achieve them. We’ll walk you through our services and processes, and help you choose the right video for your business. We’ll also discuss investment, timelines, and everything else you need to know. If you’re ready to move forward, we’ll send over a formal contract outlining all the details.